Customer Interaction Center Data Privacy Statement
Caterpillar.com recognizes and respects the privacy interest of individuals with regard to personal information provided to the Customer Interaction Center activities are consistent with Caterpillar's Data Privacy Principles.
How do we collect personal information?
We collect the personal information that you supply to the Customer Interaction Center, through the Caterpillar.com Contact Form. We may also collect personal information from other sources, both within and outside Caterpillar.
Do we use electronic mechanisms such as 'Cookies'?
The Customer Interaction Center does not use cookies as a means of personal information collection.
What personal information do we collect?
We collect first name, last name, address, city, state/province, Post Code, country, email and phone number that you provide to us on the Caterpillar.com Contact Form.
How do we use this personal information?
Personal information collected by us in connection with the Caterpillar.com Contact Form is used to fulfill your request for literature or contact.
How do we safeguard personal information?
Customer Interaction Center utilizes reasonable measures to protect personal information against loss, manipulation, falsification, unauthorized access, or unauthorized disclosure by any party inside or outside Caterpillar. For example, this information is kept in a database which requires authorization and a password to access, which is behind a security firewall.
Will we disclose the personal information that we collect?
We may disclose your personal information when it is necessary to answer your inquiry and to fulfill the purposes of the Caterpillar.com Contact Form. In any case, the disclosure of personal information is given only to those with a legitimate business reason to access the information. Notwithstanding the above disclosures, we will disclose personal information when required or permitted by law or according to relevant Corporate Policies.
How may I access my personal information?
Upon request, and after providing satisfactory proof of identity, individuals will be given access to the personal information they have provided through the submission of this form.
The Customer Interaction Center retains personal information provided to us only as long as needed to fulfill your request and for necessary follow-up and otherwise as provided by law or appropriate Caterpillar records retention guidelines.
Your consent
By providing personal information to us, you consent to the collection and use of the personal information in accordance with the purposes described in this privacy statement. Since this service is available to individuals in a variety of global locations, you are also consenting to transferring your personal information to countries or jurisdictions that may not provide the same level of data protection as the legal jurisdiction in which you are located.
Where can I obtain further information about this privacy statement?
You may contact the Customer Interaction Center Manager or Training Coordinator using one of the following methods:
- Raising an inquiry using the Contact Form
- By telephone in the United States at (309) 675-1000
What Happens if this privacy statement changes?
We reserve the right to amend this Contact Form Data Privacy Statement. If the Customer Interaction Center updates or changes this privacy statement, the changes will be made on this page. Your use of the Contact Form following the posting of changes to this Contact Form Data Privacy Statement will demonstrate your acceptance of those changes.
March 29, 2022